TracyP Coaching Co. Client Agreement
This Agreement for Coaching Services (“Agreement”) is entered into between Tracy Petreman (“Coach”) and the undersigned client (“Client”).
By purchasing and participating in coaching services, programs, sessions, workshops, or packages offered through TracyP Coaching Co., the Client acknowledges and agrees to the following terms and conditions.
Program Details
The Coach agrees to provide coaching support based on the coaching package, session, program, or service selected by the Client at the time of purchase.
Depending on the service selected, coaching support may include:
• Private coaching sessions delivered by Zoom, telephone, or other agreed-upon methods
• Coaching support, accountability, guidance, and encouragement throughout the coaching relationship
• Limited email or text communication between sessions when appropriate (response times may vary)
• Additional resources, worksheets, tools, or materials provided at the Coach’s discretion to support the Client’s growth and progress
All coaching sessions and services will be scheduled at mutually agreed-upon times.
Phone Calls/Email/Text Support
Additional coaching support outside of scheduled sessions may be available at the Coach’s discretion. Extended Zoom calls, phone calls, or additional coaching support outside of the agreed-upon coaching package may incur additional fees, which will be discussed and agreed upon in advance.
“Text” refers to SMS or direct messaging platforms (including, but not limited to, Facebook Messenger or Voxer) if mutually agreed upon. These communication methods are not intended for emergency or urgent support.
Rescheduling Sessions
If you need to reschedule a coaching session, please provide a minimum of 48 hours’ notice whenever possible.
Sessions missed without at least 48 hours’ notice may be considered used and may not be eligible for rescheduling or refund, except in cases of emergency or at the Coach’s discretion.
Refund Policy
Due to the nature of coaching services and digital programs, refunds are not available once coaching services, sessions, digital materials, or program access have been provided, unless otherwise required by law.
If the Client does not feel aligned with the Coach’s approach following the first coaching session, they may request to discuss their concerns within 24 hours of that session. Any approved refund requests are at the sole discretion of the Coach and may be subject to a non-refundable administrative or booking fee.
The Coach reserves the right to terminate this agreement at any time. In such cases, a refund for any unused prepaid sessions or services may be issued at the Coach’s discretion.
Coaching & Therapy
Coaching is a growth-oriented and future-focused practice. It is not therapy, counselling, mental health treatment, or medical care.
If the Client is currently working with a therapist or licensed mental health professional, the Client is encouraged to inform their provider of their participation in coaching.
The Coach may recommend that the Client seek additional professional support if circumstances arise that fall outside the scope of coaching.
If the Client begins therapy during the coaching relationship, the Client agrees to communicate openly with the Coach so appropriate support boundaries can be maintained.
This is a space of support, personal growth, and encouragement, not diagnosis or treatment. Honesty and transparency help create the safest and most supportive experience possible.
The Client acknowledges that coaching is not a substitute for medical care, psychological treatment, mental health support, or crisis intervention services.
Coaching Outcomes
The Client understands that coaching is a collaborative process and that their results depend on their own effort, motivation, and commitment. The Coach does not guarantee any specific results, outcomes, financial success, personal transformation, or achievements.
Emergency/Medical Disclaimer
The Client acknowledges that the Coach is not a crisis service provider and does not provide emergency or medical services.
If the Client is experiencing a medical emergency, mental health crisis, or requires immediate support, they agree to contact appropriate emergency services, a licensed healthcare provider, or crisis support resources immediately.
Client Responsibility
The Coach may provide guidance, perspectives, tools, accountability, and support throughout the coaching relationship. The Client understands that all decisions, actions, and outcomes remain the sole responsibility of the Client. The Coach makes no guarantees regarding specific outcomes or results from participation in coaching services.
Liability & Indemnity
The Client acknowledges that personal growth and change can sometimes bring up emotional discomfort or challenging feelings as part of the coaching process.
The Client accepts full responsibility for their emotional, mental, physical, and personal well-being during and after participation in coaching services.
To the fullest extent permitted by applicable law, the Client agrees that TracyP Coaching Co. and Tracy Petreman shall not be held liable for any direct, indirect, incidental, special, or consequential damages, losses, injuries, or outcomes arising from participation in coaching services, programs, communications, or materials.
All coaching provided through sessions, phone calls, Zoom, email, text, messaging platforms, digital content, worksheets, or written materials is intended for educational and personal development purposes only and is not medical, psychological, legal, financial, or therapeutic advice.
The Client agrees to take full responsibility for all personal decisions, actions, and results arising from the coaching relationship.
The Client voluntarily participates in coaching services and accepts any associated risks related to personal growth, decision-making, and implementation of coaching guidance.
Legal Costs
In the event of a legal dispute arising from this Agreement, each party will generally be responsible for their own legal fees and expenses unless otherwise determined by applicable law or a court of competent jurisdiction.
Confidentiality & Privacy (PIPA Compliant)
The Coach understands the importance of confidentiality and agrees to treat all personal information shared by the Client with care, respect, and confidentiality.
All personal information collected will be handled in accordance with Alberta’s Personal Information Protection Act (PIPA).
The Coach will not disclose the Client’s personal information to third parties without the Client’s consent unless required or permitted by law.
The Client’s contact information, session information, and coaching records (if maintained) will be stored securely and accessed only as necessary for the delivery of coaching services.
By entering into this Agreement, the Client consents to the collection, use, and storage of personal information for the purposes of:
delivering coaching services,
scheduling and communication,
maintaining client records,
processing payments,
and fulfilling legal or business obligations related to coaching services.
The Client understands and accepts that electronic communication and data storage may involve some level of inherent security risk despite reasonable efforts to protect confidential information.
The Client also understands and consents that information may be stored electronically using secure platforms, including email systems, scheduling software, payment processors, cloud-based storage, or coaching platforms as needed for business operations and coaching services.
While confidentiality is respected, the Coach may disclose information if required by law or if there is concern regarding immediate risk of harm to the Client or others.
Waiver
The Client acknowledges that coaching conversations may include personal reflection, emotional exploration, challenging questions, or discussions that may feel uncomfortable at times as part of the personal growth process.
The Client voluntarily participates in coaching services and accepts responsibility for their own responses, decisions, interpretations, and actions arising from the coaching relationship.
Nothing in this Agreement waives rights that cannot legally be waived under applicable law.
Dispute Resolution
In the event of a disagreement or dispute arising from this Agreement or the coaching relationship, the parties agree to first attempt to resolve the matter respectfully and in good faith through informal discussion.
If a resolution cannot be reached, the parties agree to attempt mediation before pursuing legal action, where reasonable and appropriate.
Any mediation or legal proceedings related to this Agreement shall take place in Alberta, Canada, unless otherwise required by law.
Jurisdiction
This Agreement shall be governed by and interpreted in accordance with the laws of Alberta, Canada.
Limitation of Liability
To the fullest extent permitted by law, the Coach’s total liability for any claim arising out of or related to coaching services or this Agreement shall not exceed the total amount paid by the Client for the applicable coaching services.
Nothing in this Agreement limits liability where such limitation is prohibited by law.
Nature of Agreement
This Agreement constitutes the entire agreement between the Coach and the Client regarding coaching services provided through TracyP Coaching Co.
Any modifications or updates to this Agreement must be made in writing.
If any provision of this Agreement is found to be unenforceable or invalid, the remaining provisions shall continue in full force and effect.
Digital Signature & Acceptance
By purchasing, accessing, or participating in coaching services, programs, sessions, workshops, or digital offerings provided by TracyP Coaching Co., the Client acknowledges that they have read, understood, and agreed to the terms and conditions outlined in this Agreement.
By selecting the “I Agree” checkbox and completing a purchase or registration, the Client acknowledges and agrees that this constitutes a valid electronic acceptance of this Agreement and is legally binding under applicable laws in Alberta and Canada.
Electronic records of this Agreement and acceptance may be maintained by TracyP Coaching Co. for business and legal purposes.