TracyP Coaching Co. Terms and Conditions
These are the Terms and Conditions that will apply to your booking for one of our retreats. Please read them carefully as you will be bound by them.
These Terms shall constitute the entire agreement between TracyP Coaching Co., and the Client relating to the subject matter herein, and shall constitute a binding agreement. There is no verbal or written; representation, warranty, prior agreement, or description of services, other than as expressed herein.
The contract and booking is made with, and services will be provided by TracyP Coaching Co. By booking a retreat, you agree to be bound by these Terms and Conditions that govern the relationship, the cancellation policy and limitations of liability. These Terms and Conditions affect your rights and designate the governing law and forum for the resolution of any and all disputes.
REFUND / CANCELLATION
Deposit is NON-REFUNDABLE and NON-TRANSFERABLE
All remaining payments are non-refundable; however, for your convenience, they can be transferred to another participant if cancellation occurs at least 30 days before the event.
PRICING
Canadian retreats are quoted and payable in CAD and are subject to applicable taxes
TracyP Coaching Co. is not responsible for any fees incurred due to currency exchange or fees charged by your credit card/bank for processing funds in another currency.
Not included in the price of your travel arrangement is flights, transport, travel insurance, excess baggage charges, tipping and any food or drink or additional excursions or activities which are not confirmed as being part of your retreat arrangements. Additionally, any items or services purchased during a retreat are not included in the cost of your travel arrangement unless specifically stated.
MEDICAL CONDITIONS & SPECIAL REQUIREMENTS
The Client must inform TracyP Coaching Co. on our registration form of any medical conditions, pregnancy, disability or any other mental and or physical condition which may affect fitness to travel, including medications you are currently taking. Failure to notify us may result in the Client being refused certain activities during the retreat at the Client’s own expense. Some retreats may be unsuitable for Clients due to age, mobility, disability, pregnancy or physical or mental conditions, please email if you have concerns.
It is absolutely vital that you are accurate with your fitness level and medical conditions for your own safety.
TracyP Coaching Co. will do its best to meet special requests including dietary or physical limitations but such requests may not always be possible depending on the retreat.
TracyP Coaching Co. will do its best to meet Client’s special requests including dietary, but such requests do not form part of the Contract and therefore TracyP Coaching Co. is not liable for not providing these requests.
As a client, you MUST carry medical insurance. Medical facilities vary from country to country and TracyP Coaching Co. will do its absolute best to bring you to a proper medical facility as needed, but makes no representations and gives no warranties in relation to the standard of such treatment.
FINAL PAYMENTS
If arrangements have been made, for all retreats, the payment of the FINAL balance of the retreat price is due 40 days prior to the retreat start date in the currency advertised.
If a booking is made within less than 40 days, your deposit including full payment will be required at your initial sign up. We DO NOT accept sign-ups less than 30 days prior to retreat start date.
If the final balance is not received by the due date and there is no concise reason as to why, TracyP Coaching Co. reserves the right to treat the Client’s booking as cancelled.
Please ensure TracyP Coaching Co. is on your contact list so our emails don’t go to your junk folder!
CANCELLATION OF A RETREAT BY TRACYP COACHING CO.
TracyP Coaching Co. reserves the right to cancel any retreat for any reason, but will not cancel a retreat less than 30 days before the retreat start date except for unusual or unforeseen circumstances outside TracyP Coaching Co’s control. When a retreat is cancelled by TracyP Coaching Co. before the agreed date of departure for any reason other than the fault of the Client, the Client can either:
Transfer their deposit and payments to another retreat taking place within one calendar year, or:
Receive a full refund of all monies paid under the contract as soon as possible.
TracyP Coaching Co. is not responsible for any incidental expenses or consequential losses that the Client may have incurred as a result of the booking such as visas, vaccinations, non-refundable flights or rail, non-refundable car parking or other fees, loss of earnings, or loss of enjoyment, etc. If the Client is offered a refund but requests an alternate retreat of a higher value than that originally booked, then the Client must pay the difference in price. Where after departure a significant element of the trip contracted for cannot be provided, TracyP Coaching Co. will make suitable alternative arrangements for the continuation of the trip.
PHOTOS, VIDEO AND CONTENT CREATION
In the course of participation in a TracyP Coaching Co. retreat, photos or video may be taken by participants, guides and professional photographers. These images may be used in any TracyP Coaching Co. promotional materials, website, all social media platforms (i.e. Instagram), etc., unless Clients specifically request to the photographer or in writing to TracyP Coaching Co., to not use any material your image is depicted in. Otherwise, permission is granted to TracyP Coaching Co. to perpetual, royalty-free, worldwide, irrevocable license to use such images for publicity and promotional purposes.
HEALTH & FITNESS
Most TracyP Coaching Co. retreats should not be overly strenuous for people who are healthy and reasonably fit. If you (or anyone on whose behalf you are booking) are affected by any condition, medical or otherwise, that might affect your or other people’s enjoyment of the trip, you must advise us of this at the time of booking. If your health or fitness changes between the time of booking and your trip departure date, you must notify the TracyP Coaching Co. of these changes before the retreat starts.
RETREAT ITINERARY CHANGES
TracyP Coaching Co. and its partners reserves the right to alter retreat programs and itineraries due to weather, road conditions or other circumstances. These programs may be changed or cancelled at any moment due the trip to assure the safety of our clients and staff. No responsibility is accepted for losses, expenses due to delays, changes of flights or other services because of strikes, accidents, sickness, damage, negligence, weather, war, changes in schedules or other similar causes. TracyP Coaching Co. and its partners do not assume responsibility for accidents or deaths that can be traced to the participants’ negligence, acts of third parties or exterior circumstances such as weather, natural occurrences, ware or other similar causes.
LIABILITY
TracyP Coaching Co. is not responsible for any improper or non-performance of any services forming part of the Contract which are wholly attributable to the fault of the Client, the unforeseeable or unavoidable act or omission of a third party unconnected with the provision of any services to be provided under the Contract; unusual and unforeseeable circumstances beyond the control of TracyP Coaching Co. and/or the relevant supplier, the consequences of which could not have been avoided even if all due care had been exercised including (but not limited to) an event of force majeure; or any event which TracyP Coaching Co. and/or the relevant supplier could not even with all due care have foreseen or forestalled..
SEVERABILITY
In the event that any term or condition contained herein is unenforceable or void by operation of law or as being against public policy or for any other reason than such term or condition shall be deemed to be severed from this Agreement or amended accordingly only to such extent necessary to allow all remaining Terms and Conditions to survive and continue as binding.
BOOKING TRIPS & THE CONTRACT (Only Applicable for out of country events)
All persons wishing to make a booking have carefully read and understand the Terms and Conditions that follow. Your purchase is non-refundable. By making a booking with TracyP coaching Co., you accept on behalf of yourself and all those named on the booking, to be bound by these Terms and Conditions. A booking is accepted and becomes definite only from the date when TracyP Coaching Co. sends a confirmation email, and when you have completed payment.
A TracyP Coaching Co. team member will contact you within 48 hours, regarding your completed registration to confirm your participation in your selected retreat.
**Please note that TracyP Coaching Co. only offers retreats and related activities to those 18 years of age and over.
TRAVEL & HEALTH INSURANCE
TracyP Coaching Co. recommends Clients obtain travel medical insurance. This insurance must cover personal injury and emergency medical expenses including, but not limited to, helicopter evacuation, air ambulance and repatriation.
It is strongly recommended the coverage be extended to include cancellation, curtailment, and all other expenses that might arise as a result of loss, damage, injury, delay or inconvenience occurring to the Client during travel. TracyP Coaching Co. shall have no liability for loss, theft of or damage to baggage or personal effects. Personal belongings lost or stolen while unattended by the client in public lounges or other public areas, whether on board a train, bus, or other mode of transportation, publicly owned or operated by TracyP Coaching Co. or elsewhere, are not reimbursable. Losses due to ordinary wear and tear, and other acts of God are not reimbursable. TracyP Coaching Co. cannot accept responsibility for and in no event shall be liable for loss or damage of valuables or other articles left in or on facilities used by TracyP Coaching Co. such as hotels, huts, expedition vehicles, or any other mode of transportation.
The Client acknowledges that the cost of TracyP Coaching Co. retreats do not include insurance and that the Client has been advised to obtain separate coverage at an additional cost. When obtaining travel insurance the Client must ensure the insurer is aware of the type of travel to be undertaken.
APPLICABLE LAW
The Contract and these Terms and Conditions are subject to the laws of Canada.
AIRFARE
TracyP Coaching Co. retreats do not include national or international airfare. TracyP Coaching Co. strongly recommends you wait until the trip is confirmed to run before booking airfare or making any non-refundable travel arrangements.
SUPPLIERS & INDEPENDENT CONTRACTORS
Hotels/accommodation, shuttle services, excursions or other elements of TracyP Coaching Co. may be arranged by TracyP Coaching Co. with local suppliers who may themselves engage the services of local operators and/or sub-contractors. TracyP Coaching Co. will at all times endeavour to appoint reputable and competent local suppliers. The terms and conditions of the suppliers will be applicable. These may limit or exclude the liability of the supplier. The liability of TracyP Coaching Co. will not exceed that of any supplier. Local laws and regulations of the relevant country will be relevant in assessing the performance of the services of any supplier. Neither TracyP Coaching Co. nor any carrier is liable for independent contractors.
UPDATING OF TERMS & CONDITIONS
TracyP Coaching Co. reserves the right to update and/or alter these terms and conditions at any time, and it is the Client’s responsibility to be familiar with them.
If you have any questions or concerns, please email us at tracy@tracypcoaching.com